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If you have an online shop and want to increase sales for your e-commerce website, you should pay special attention to social media. While social media has the capability to generate a lot of traffic, you need to make some efforts in order to generate qualified traffic for your e-commerce shop. Here are a few social media tips to help you get more traffic to your shop.

One of the most overlooked aspects of social media marketing is the native chat. Simply put, native chatting is the term used for using the messaging services within various social media networks for customizing and personalizing your communication with your customers. One of the biggest advantages of these apps is that these have much higher retention as well as engagement rates as customers get to connect directly with businesses. You can use these apps for a variety of things such as automating confirmations and other such things. However, it is important for you to be careful as a completely automated response is likely to do more harm than good.

If you want to know what customers are thinking about your business, there is no better platform than social media channels. The social media channels not only allow you to monitor conversations but also allow you to become a part of those conversations. It will help you in keeping a finger on the pulse of your audience.

You can use this knowledge for generating new leads, for rewarding brand advocates and for identifying customer pain points among other things. There are several apps available that allow you to monitor conversations about your brand. Such analytic and reporting platforms offer you a bird’s eye view and allow you to take action for increasing your sales.

Another way for you to generate more traffic to your online shop from social media platforms is to help people share their customer story. If you are short of ideas, search for some of your own favorite brands on your favorite social media platforms and you will find how those brands are using social media platforms to drive conversations about their business which, in turn, helps in driving more traffic to their online properties. You can also use that strategy to get more traffic to your online shop.

Many business owners do not know that their social media channels can also be used for direct sales. In fact, these social media driven sales are growing at a much faster pace as compared to various other online channels as people love to buy on their favorite social media platforms.

The right way to use social media platforms for increasing traffic and sales is to provide the right content at the right time. This is the reason, experts recommend content producers to regularly post topical, seasonal and event related content on their social media profiles. This will not only keep the potential audience interested in what you have to post but it will also help in enhancing your brand image which will help in driving more social media traffic to your online shop.

Overall, these are some social media strategies you should use as part of your overall digital marketing push in order to generate more traffic to your online shop.